Newsletter

Shipping & Returns

               

Shipping Policy

 

We ship within 1-3 business days of when you place your order. A small percentage of items require a longer ship-out time for oversized items. We currently ship via UPS, FedEx and USPS. Customers are unable to specify the carrier of their choice and chose from various options offered by each carrier.  On rare occasions, we may face an unforeseen delay in shipping your order. We will notify you by email if we determine your order will not ship within the above timeframe.

 

Standard Shipping: Our standard shipping method is ground shipping. You should receive your products within 5-10 business days from the day you order them.

 

PO Box Shipping: At the moment, we do not ship items to a PO Box.

 

APO/FPO Shipping: We currently do not ship to APO/FPO destinations.

 

International Shipping: We currently do not ship internationally.

 

Alaska and Hawaii Shipping: We currently do not ship to Alaska and Hawaii.

Returns

Only New and Unused products are considered for credit. All returns must have a ControlMaven Return Material Authorization (RMA) number. Debit memos will not be accepted without written authorization and an RMA number. Returns are subject to a minimum 25% restocking fee. Returns resulting from errors by ControlMaven will not be subject to this charge. Any items specified as NCNR (see definition) are not returnable for credit.

NCNR: Items designated as NCNR at time of order are Non-Cancellable / Non-Returnable. Examples of NCNR items can include:
• OEM products

• Software
• Special orders